Online Counselling Service Delivery (also called telehealth counselling or video counselling) allows clients to access professional support remotely using secure digital platforms. Online sessions are delivered via video conferencing, with options for phone or text-based support where appropriate.
How Online Counselling Service Delivery Works
Clients attend counselling sessions from their own home or another private location using a computer, tablet, or smartphone. In addition, appointments are scheduled in the same way as face-to-face sessions. Sessions are conducted in real time with a qualified Thinkshift Transformational Therapy counsellor or psychotherapist.
Secure, confidential platforms are used to protect client privacy. This means Thinkshift complies with Australian ethical and professional standards, here at Thinkshift we use Zoom.
Benefits of Online Counselling Service Delivery
Thinkshift Transformational Therapy Online delivery offers a number of practical and therapeutic advantages:
- Accessibility – Ideal for clients in rural or remote areas, those with mobility issues, or limited transport options
- Convenience – No travel time; sessions fit more easily around work, family, or study commitments
- Continuity of care – Meaning clients can continue therapy when travelling, relocating or during illness
- Comfort and familiarity – Many people feel more relaxed engaging in therapy from their own space
- Reduced barriers – Can feel less intimidating for clients new to counselling or therapy
- Research shows that online counselling can be as effective as face-to-face therapy for many mental health concerns. When a strong therapeutic relationship is established, online counselling can be highly effective.
Issues Suitable for Online Counselling Service Delivery
Online counselling with Thinkshift is effective for a wide range of concerns, including:
- Anxiety and stress
- Depression and mood difficulties
- Relationship and family issues
- Grief and loss
- Trauma (where clinically appropriate)
- Addiction and behavioural concerns
- Life transitions and personal development
Your Thinkshift Transformational counsellor will assess whether online delivery is suitable for your needs during a free 15 minutes Complementary Session and may recommend face-to-face support or additional services if required.
Confidentiality and Safety with Online Counselling Service Delivery
Client confidentiality is a priority in any therapeutic situation and also naturally in online counselling. Therefore, our sessions with clients are conducted using encrypted platforms. Furthermore, our clients are encouraged to choose a private, quiet environment for appointments.
Online counselling may not be suitable for individuals experiencing acute mental health crises or situations requiring immediate, in-person intervention. If this is the case Thinkshift can help you with appropriate referrals and emergency supports. Thinkshift addresses these matters in it’s Telehealth Consent Form which we will send to you upon request.
Online vs Face-to-Face Counselling
While face-to-face counselling offers physical presence and shared space, online counselling provides flexibility and broader access without compromising professional care. Therefore, many clients choose online counselling as a long-term option, while others use a combination of online and in-person sessions.
Reach Out for Online Counselling
If you feel that we at Thinkshift Transformational Therapy could possibly help you, then contact us and we’ll see how we can make that work for you. Contact Us Now.
